COVID-19 has caused a lot of uncertainty and anxiety for many of us as we navigate these new situations. During times like this, we may need support with our mental health more than ever. Therapy is still available to you and it’s important to know that steps are being taken to make sure that counseling feels both accessible and safe.

Telehealth

Telehealth is provided as part of the therapeutic services offered. If you are unfamiliar with telehealth (as many of use were prior to the pandemic), this method of providing services is convenient, easy, and safe. If you have an appointment using telehealth, a link will be sent to your email address to connect on a private, HIPAA-compliant platform where you can see and hear your counselor from the comfort and safety of your own space.

Do I need a computer for telehealth?

No, plenty of people use their cellphones and others have used tablets if they do not have a computer. The only requirement is that the device have a screen, camera, microphone, and that you can connect to the internet.

Can you just call me on the phone?

No, in order to provide telehealth services, I need to be able to see you. There are a few different reasons for this and they are largely due to safety and the quality of services provided. For HIPAA purposes, the session must be held privately and it’s helpful to me to visually confirm this. A large amount of communication is also non-verbal (body language, expression, etc.) and it’s necessary for me to be able to see that in order to best help you.

What do I have to do for telehealth?

You need to have a private space you can use for the session (anything from a certain room in your house to your car), a phone or computer, and maybe some headphones if you want them. I would also recommend if you can, connect to your Wi-Fi rather than using data, as it will likely provide a stronger connection and is less likely to result in overage fees.